For standard products from our stock, we can provide a formal quotation within 4 hours during business hours. For configured-to-order items (servers, storage, network gear), we typically respond within 1 business day. Complex projects requiring sizing and design reviews take 2–3 business days.
Yes — for any consulting engagement or automation project, we start with a site visit. For clients in HCMC, Hanoi, or Da Nang, we can typically schedule a visit within 1 week. For other locations across Vietnam, we coordinate visits as part of the project scoping. The initial discovery visit is complimentary for projects above a minimum value threshold.
Absolutely. Our IT trading and telecom divisions operate independently — you can purchase hardware, fiber, or equipment with no obligation to use any of our services. Many clients start as hardware customers and later engage us for software or consulting as they grow.
Yes. We offer annual maintenance contracts (AMC) for hardware and managed service agreements for software and network infrastructure. AMC options include 8×5 next-business-day response, 8×5 same-day response, and 24×7 with 4-hour on-site SLA. Contact us for AMC pricing for your installed base.
